Refund policy

Returns and replacements

We accept returns or send a replacement within 7 days of delivery only when an item arrives damaged, defective, or is not the item you ordered.

How to report a problem

Please report the problem within 48 hours of delivery by WhatsApp or by email to hearthyindia@gmail.com. Send your order number and clear photos of the item and its packaging. We will check the photos and tell you whether we will replace the item or refund it, and how to send it back if a return is needed.

Items we cannot take back

Food items and opened items cannot be returned for a change of mind. Items reported after 48 hours of delivery, or without photos, may not be eligible.

Return address

Hearthy India, Marine Drive store, Shanmugham Road (opposite Bay Pride Mall), Marine Drive, Ernakulam, Kochi, Kerala

Please do not send anything back before we confirm your return.

Refunds

Once we receive and check the returned item, approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few more days to show the refund.

Contact

For any question about a return or refund, email hearthyindia@gmail.com.