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Trade name: Hearthy India

Return Policy

Last Updated: 31 October 2023

At Hearthy India, we want you to be completely satisfied with your purchase. If an item reaches you damaged, defective or wrong, we will make it right. Please read the following guidelines to understand our return policy:

1. Eligibility for Returns

1.1. Damaged, Defective or Wrong Items: If you receive an item that is damaged, defective, or not the item you ordered, please report it within 48 hours of delivery by WhatsApp or email to hearthyindia@gmail.com, with your order number and photos. Returns or replacements are accepted within 7 days of delivery for these cases only.

1.2. Change of Mind: Food items and opened items cannot be returned for a change of mind.

2. How to Initiate a Return

To initiate a return, please follow these steps:

2.1. Contact Us: Get in touch with our customer support team by emailing us at hearthyindia@gmail.com or calling +91 80755 32238 or +91 75938 51945. Provide your order number, details about the product you want to return, and the reason for the return.

2.2. Return Confirmation: After verifying your request, we will provide you with instructions on how to return the product, including the return address and any additional information you may need.

3. Return Conditions

3.1. Product Condition: Returned items should be sent back with their original packaging, after we confirm the return. Please do not send anything back before we confirm it.

3.2. Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases of damaged or defective products.

4. Refund Process

4.1. Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return conditions.

4.2. Refund or Exchange: Depending on the reason for the return and product availability, we will offer either a refund or exchange for the same or a similar product. Refunds will be processed using the original payment method.

5. Timeframe

5.1. Refund Timing: Approved refunds are made to the original payment method within 10 business days after the returned item is received and checked.

5.2. Exchange Timing: If an exchange is requested, the replacement product will be shipped within 7 days after the return is approved.

6. Contact Us

If you have any questions or need further assistance with our return policy, please contact us at:

Physical address: Ernakulam, Abu Hail, 682026 Ernakulam KL, India