連絡先情報

Trade name: Hearthy India


Return Policy

Last Updated: 31 October 2023

At Hearthy India, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a straightforward return policy to make the process as smooth as possible. Please read the following guidelines to understand our return policy:

1. Eligibility for Returns

1.1. Defective or Damaged Products: If you receive a product that is damaged, defective, or not as described, please contact us within 7 days from the date of delivery to initiate the return process.

1.2. Change of Mind: If you change your mind about a product, you can request a return within 7 days of receiving the item. In such cases, the product must be in its original condition, unopened, and with all original packaging and tags intact.

2. How to Initiate a Return

To initiate a return, please follow these steps:

2.1. Contact Us: Get in touch with our customer support team by emailing us at thehearthystore@gmail.com or calling +91 75938 51945. Provide your order number, details about the product you want to return, and the reason for the return.

2.2. Return Confirmation: After verifying your request, we will provide you with instructions on how to return the product, including the return address and any additional information you may need.

3. Return Conditions

3.1. Product Condition: To be eligible for a return, the product must be in its original, unopened, and unused condition with all packaging and tags intact.

3.2. Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases of damaged or defective products.

4. Refund Process

4.1. Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return conditions.

4.2. Refund or Exchange: Depending on the reason for the return and product availability, we will offer either a refund or exchange for the same or a similar product. Refunds will be processed using the original payment method.

5. Timeframe

5.1. Refund Timing: Refunds will typically be processed within 7 days after the product is received and inspected.

5.2. Exchange Timing: If an exchange is requested, the replacement product will be shipped within 7 days after the return is approved.

6. Contact Us

If you have any questions or need further assistance with our return policy, please contact us at:

Physical address: Ernakulam, Abu Hail, 682026 Ernakulam KL, India